Return Policy

Returns & Replacements

Residential Systems

NOTE: The Return Policy below applies for all Residential Systems (Excluding Whole House Reverse Osmosis Systems, Heavy-Duty Whole House Systems and Big Blue Whole House Systems)

Customers have the option to return new, unopened items for a refund within 30 days of delivery. The items must be returned in their original packaging. The buyer is responsible for covering the cost of return shipping, except in cases where the return is due to an error on the part of the merchant. It is the customers responsibility to insure the return for full value in case of transportation damage. There will be a 20% re-stocking fee except in the case a damaged, defective or the wrong product is received. 

Refunds will be issued to the original purchaser as long as the return is made within the specified return period. The cost of shipping the product to the customer may be deducted from the refund depending on the reason for the return.

Please note that we do not offer replacements or exchanges. Customer should return their original order for a refund and place a new order if they require a replacement.

NOTE: Whole House Reverse Osmosis Systems, Heavy-Duty Whole House Systems and Big Blue Whole House Systems are not covered under Residential Systems Return Policy, because they are commercial products. They are covered under the Commercial Return Policy below

Commercial RO Systems, Whole House Systems, Pond Systems, And Special Order Items

Due to the nature of commercial/industrial equipment, commercial reverse osmosis systems, whole house systems and other special order items, and the fact that most of these systems are custom-made to order, there can be no returns or refunds on these items, and once an order is in progress, it cannot be cancelled, even if it has not shipped. If it has shipped, the customer is responsible for shipping it back, and there will be a 20% re-stocking fee.

Items classified as hazardous materials are not returnable. Please contact the merchant for issues concerning these items. OrderingTo proceed to checkout:

Click Proceed to Checkout after you’ve reviewed the items in your Shopping Cart.
Sign in to your account or create a new account if this is your first order. Enter a shipping address, choose a shipping method, and enter your payment information.
Review your order details. Be sure you’ve applied any Gift Cards or promotional codes you want to use on your order.
Click Place your order.

Professional Plumbing Support Recommended for Installation
WATER PRESSURE CAN CAUSE LEAKS AND DAMAGE THE SURROUNDING BUILDING OR FIXTURES IF NOT PROPERLY INSTALLED. USER MUST CHECK ALL FITTINGS FOR TIGHTNESS. APEX ASSUMES NO RESPONSIBILITY FOR WATER DAMAGE DUE TO LEAKS