Shipping Policy

1) Order Processing Time

Orders typically ship within 2–4 business days after payment is received (Mon–Fri, excluding holidays).
Custom or built-to-order systems, freight-only items, and backordered parts may require additional processing time. If there’s a delay, we’ll contact you promptly.

Rates are calculated at checkout based on destination, weight, and service level.
We ship via major carriers (e.g., UPS, FedEx, USPS). Oversized/ heavyweight items and complete whole-house or commercial systems may ship LTL freight.
PO Boxes & APO/FPO: Some items cannot ship to PO Boxes or APO/FPO addresses. If an order isn’t eligible, we’ll request a physical address or help with alternatives.

Standard: ~3–7 business days in transit.
Expedited options may be available at checkout.
Note: Transit times are estimates provided by the carriers and are not guaranteed.

Freight deliveries are curbside. Inside delivery, lift-gate service, or appointment delivery may incur additional charges.
A signature and inspection are required. Please inspect the pallet and boxes before signing. Note any visible damage on the Bill of Lading and take photos. If damage is significant, refuse the shipment and contact us immediately so we can assist with a claim.

You’ll receive a shipment confirmation email with tracking once your order leaves our facility. Tracking may take up to 24 hours to update.

Please confirm your shipping address at checkout. We can’t guarantee changes once an order has been submitted.
Packages returned as undeliverable (e.g., incorrect address, unavailable recipient, unclaimed at pickup location) may be reshipped at your expense or refunded minus all outbound/return shipping and carrier fees.

We ship to many international destinations. Availability may vary by product and country.
Duties, taxes, and brokerage/clearance fees are not included in our prices or shipping charges. International orders ship DAP (Delivered at Place) or a similar term—the recipient is responsible for all customs duties, VAT/GST, import taxes, brokerage fees, and any government charges assessed at or before delivery.
We are not responsible for delays due to customs inspections/holds, or for any customs/ duty fees. If duties/taxes are unpaid and the shipment is refused or returned, your refund (if eligible) will be less all shipping costs (outbound and return), customs charges billed back to us, and any additional carrier fees.
Some products may be restricted or ineligible for export to certain countries or for air transport. If your item is restricted, we’ll notify you and provide options.

Damaged on arrival: Contact us within 48 hours of delivery with photos of the box, labels, and product so we can start a claim and arrange a replacement or refund as applicable.
Missing items: Report within 7 days of delivery; include photos of the packing materials so we can verify and resolve quickly.
Lost in transit: If tracking shows no movement for a reasonable period (typically 10 business days domestic / 20 business days international), we’ll assist with the carrier investigation/claim and provide a replacement or refund according to the carrier’s determination.

To speed delivery, items may ship separately at no extra cost. Any backordered item will ship as soon as it’s available; you’ll receive tracking for each parcel.

We’ll do our best to accommodate cancellation requests before an order ships. Once an order has shipped, please refer to our Return Policy for next steps.

Weather, natural disasters, peak-season surges, customs inspections, and other events outside our control can delay deliveries. We’re unable to guarantee carrier time-in-transit or provide compensation for such delays.

For any shipping questions, damage claims, or special delivery requests, please reach out via our Contact Us page or email our support team.